SixBra ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Android—retry or contact support.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Games
What is a scatter symbol? Triggers free spins regardless of position—land 3 for bonus rounds!
Login & Register
How do I enable fingerprint login after registration? Log in, go to "Security," toggle biometrics. Setup takes 30 seconds for faster access.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. They’ll unlock it after verifying your identity.
What should I do if I forget my account password? Click "Forgot Password" on the login page, enter your registered email or phone, and follow the reset link sent via SMS/email.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
How do I cancel a withdrawal request? Contact support within 1 hour—funds returned instantly. After processing, it's irreversible.
Copyright 2025 SixBra All Right Reserved
